Privacy Policy

1. Information We Collect

We may collect the following types of information:

a. Information You Provide

Name

Business name

Phone number

Email address

Appointment or scheduling details (such as preferred date, time, and service type)

Information submitted through forms, calls, or messages

b. Communication & Scheduling Data

Call metadata (such as caller ID, call time, and duration)

AI-generated call summaries

Appointment booking and scheduling records

SMS and email communication records

c. Technical Information

IP address

Browser type

Device information

Form submission timestamps

2. How We Use Your Information

We use the information we collect to:

Provide and operate our services

Answer calls and route or summarize communications

Book, confirm, modify, or cancel appointments on your behalf

Deliver SMS and email notifications related to calls, appointments, and system alerts

Generate AI-assisted call summaries

Improve service quality and performance

Communicate with you regarding your account or service updates

Comply with legal, regulatory, and telecommunications requirements

We do not use your information for unrelated marketing purposes without your consent.

3. SMS & Email Communications

By providing your phone number and/or email address, you consent to receive automated communications from Sierra Automations related to:

Call summaries

Appointment confirmations, reminders, or updates

Operational alerts and system notifications

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP.
For assistance, reply HELP or contact us using the information below.

Consent to receive communications is not a condition of purchase.

4. Data Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information only with trusted third-party service providers that help us operate our services, such as:

SMS and email delivery platforms

Appointment scheduling or calendar systems

Cloud hosting and infrastructure providers

Analytics or monitoring tools

These providers are permitted to use your information only as necessary to perform services on our behalf and are required to protect it.

We may also disclose information if required by law, legal process, or to protect our rights and safety.

5. Data Retention

We retain personal information only for as long as necessary to:

Provide our services, including appointment management

Meet legal, regulatory, or compliance obligations

Resolve disputes and enforce agreements

When information is no longer required, it is securely deleted or anonymized.

6. Data Security

We implement reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no system can be guaranteed to be 100% secure, and you acknowledge that information is shared at your own risk.

7. Your Rights & Choices

Depending on your location, you may have the right to:

Request access to your personal information

Request correction or deletion of your information

Withdraw consent for communications

Request changes or cancellation of stored appointment data

To exercise these rights, please contact us using the information below.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our services constitutes acceptance of the updated policy.

10. Contact Information

If you have questions about this Privacy Policy or our data practices, contact us at:

Sierra Automations
Email: [email protected]
Website: https://www.sierraautomations.com